frequently asked questions
Why is your pillow better than other ergonomic pillows out there?
Unlike other pillows on the market that only have a few of the necessary properties, the Noble pillow is the total package. It's customizable and adjustable to accommodate changes in weight, posture, body shape, and sleep conditions. Our materials are organically processed without the use of harsh chemicals and are naturally resistant to fire, dust mites, moisture and mold while being breathable and buffering of temperature extremes. The scientifically designed and professionally constructed channels guide the body into optimal alignment while the luxury materials provide contouring comfort. Both pillows are designed for back and side sleeping making it more versatile than other pillows out there that support only one or the other.
Why do you call yourselves "The Noble Pillow?
To be NOBLE is to be characterized by possessing very high or excellent qualities and properties. It is to be superior of mind, character, ideals and morals. The word is emblematic of everything we believe a company should aspire to be and our pillows reflect that conviction in their design, materials, function and aesthetics. Sleep like royalty in your sanctuary. Sleep NOBLE.
Can I wash my pillow?
While we recommend washing the pillowcase regularly and only spot cleaning the actual pillow, you can wash if needed by following these specific instructions.
Method 1: Hand wash or wool cycle with cold water using .5oz to 1oz Unicorn Fibre Wash. Line dry with the zipper system opened for air flow.
Method 2: Container wash. Dissolve Unicorn Fibre Wash in cold water, soak pillow for 15 minutes while flipping a few times. Squeeze out the soap water and resoak in clean water for another 15 minutes. Line Dry with the zipper system open for air flow.
note: Drying can take up to 2 or 3 days. Do Not machine dry.
Why doesn't my pillow support me better after fluffing it?
First be sure to fluff it correctly by following the video instruction on the care/maintenance page of this site. If within 30 days of recieving your pillow you still need more support, you can go to the contact page to request an additional bag of additional fill. Beyond 30 days you can purchase a bag of fill on the website.
How can I add or remove fill?
Head Pillow: Both the core and the outer pillow have a zipper system to allow access to different sections. Unzip the section that needs to be adjusted and insert or remove fill accordingly.
Lower Body Pillow: Remove the pillowcase and unzip the pillow exposing the inside. Add or remove fill from the desired section.
How long will it take to receive my pillow?
Head Pillow: Allow about 1 to 2 weeks for the fully adjustable pillow. The custom options will take 4 to 6 weeks for the design and shipping process. The combined craftsmanship, high-quality materials, and personalized touch require time and care.
Lower Body Pillow: You can expect your pillow to arrive in 1-2 weeks.
What if I need to return my pillow?
Because this is a custom product, we can not reuse the pillow(s). Also, to ensure quality hygiene, we can not reuse any bedding materials for other products. For these reasons, we do not accept returns. However, we would like to accommodate any adjustments that we can with different inserts or materials. If there are any manufacturing errors, we will happily take the pillow back to make the necessary corrections. Please contact us for any inquiries.
Why don't I feel neck support when laying on my side?
When rolling onto your side, be sure to move your head onto the outer side sections of the pillow which has higher support for side sleeping.
Can I make the Lower Body Pillow smaller?
Yes. You can remove fill from one or multiple sections to shrink the pillow's footprint or width.
Why do some of the fabrics and fills look different than the rest?
Variations in color and texture are normal and not a defect. The small difference are due to the natural differences in the animals and fibers involved and the chemical free way that they are processed.